Pacific Gas and Electric Company
Account Intelligence Brief
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Pacific Gas and Electric Company (PG&E) is California's largest investor-owned utility, serving 16M customers across Northern and Central California. The utility is undergoing significant transformation driven by wildfire mitigation, grid modernization, electrification, and customer experience priorities. PG&E is actively expanding partnerships with technology vendors (Itron, Uplight) for grid-edge intelligence, EV charging management, and demand flexibility. The company is issuing ongoing third-party solicitations for energy efficiency programs and has committed to integrating demand response controls into EE retrofits per CPUC Decision 18-05-041. Recent leadership restructuring (Dec 2025) elevated customer experience and local engagement functions, signaling strategic focus on customer-centric innovation and community partnerships. PG&E faces regulatory scrutiny from CPUC on transmission rate updates, billing modernization (Oracle CCS migration challenges), and ESA/CARE program delivery. The utility is managing ~15 GW of new load growth driven by data centers and electrification, creating urgency around flexible capacity solutions. Key initiatives include Remote Grid Program (recognized 2024), Hourly Flex Pricing pilots, EPIC-funded DER research, and Water-Energy Nexus Calculator development. PG&E is a lead utility for statewide Codes & Standards programs and coordinates FERC/ISO policy across CAISO markets.